Unknown Visitors Response Protocol

SOP-S002 · 🔒 Security

Security-conscious protocol for responding to unknown individuals at the door, prioritising family safety while maintaining reasonable responsiveness to legitimate visitors.

0 / 35 completed(0%)

🚪Before Approaching the Door

👀Visual Identification

🔍Assess Claimed Purpose

🆘Emergency Claims Protocol

👶Keeping Ezra Secure During Interaction

🚨Red Flags — Call 100 If

📝Document Suspicious Visits

Troubleshooting (5)

Visitor becomes aggressive or tries to force entry: Move away from door, call 100, go to interior room with phone.

Accidentally opened door to suspicious person: Say 'I need to get something' and close/lock door; call 100.

Visitor refuses to leave after being declined: Call 100; do not engage further; document.

Let someone in and feel unsafe: Make excuse to leave room, take Ezra, call 100 or trusted neighbour.

Break-in attempt after declined entry: Activate alarm if available, call 100, move to safe room with phone.