Internet Outage Diagnosis and Response

SOP-E004 · 🚨 Emergency

Systematic approach to diagnosing internet outages, determining whether the problem is local or ISP-related, and maintaining critical household functions during downtime.

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🌐Confirm the Outage

🔍Identify Scope of Problem

🔌Check Physical Equipment

🔄Power Cycle Network Equipment

📱Test with Phone Hotspot

📡Check for ISP Outage

📞Contact ISP

🏠Maintain Critical Functions

Troubleshooting (6)

Power cycle made things worse: Wait 10 minutes; try again with longer wait between devices.

Can't find ISP modem: Usually near where internet enters the home; may be in closet or utility area.

Router lights all red: Possible hardware failure — contact ISP for equipment replacement.

ISP says no issue but still down: Request technician visit; issue may be in your building wiring.

Phone hotspot won't work: Check cellular data is enabled; check data plan limits; restart phone.

Baby monitor won't reconnect after outage: Power cycle the monitor; may need to re-pair with WiFi network.